Frequently Asked Questions

Welcome to the Acobs Global Trading Corporation Help Center. Here you will find answers to the most common questions about our ordering process, payment policies, shipping, and returns.
ORDERS & ACCOUNT
How Do I Place An Order?

Call us. E-mail us. Message us on our Social Media accounts. We are very flexible. Our well trained staff looks forward to hearing from you!

Is there a minimum order for every transaction?

Yes. We normally require a minimum order of 50 pieces on any particular item. (and 200 pcs. for special ones)

Should I make follow-ups on my order?

We’d love to hear from you. You’re welcome to call us using the numbers indicated on this site. Contact us via E-mail us or message us through our social media channels. You can also message us via the chat window on this page.

How do I pay?

We accept the following modes of payment: cash, check and online deposit to our account. For deposits made to our account, please inform us once payment has been made by sending us a copy of the deposit slip. Please also state the date, amount paid, and transaction number so we can process your order. 

How do I confirm my order?

Once we receive the down-payment of the purchase price, we will contact you to confirm your order.

Does ACOBS have customer support on the items sold by them?

No. But we will do our best to help you connect with a certified authority who can properly assist you with your concerns.

SHIPPING & DELIVERY
Is shipping and delivery free of charge?

Shipping and delivery fees are for the account of the buyer.

For how long can I expect the items to be delivered?

Confirmed orders will be delivered on the date agreed upon.

How can I track the status of my order?

We’re working on our tracking system. For urgent inquiries, call or email us.

RETURNS, EXCHANGES & WARRANTY
Does ACOBS have a Return and Exchange Policy? What if the items I bought are defective. Can I return them?

ACOBS has a Return and Exchange Policy only with regards items that have hidden defects. Please return the defective items and we will be happy to replace it. Items damaged through inappropriate use or through the negligence of the buyer will not be accepted.

How do I return defective items I ordered?

You can deliver the items or send it to our office via forwarder. We will call or E-mail you once we have received the items in question.