Effective Date: July 16, 2026

Eligibility for Returns

A return may be accepted if the item:

• Arrived damaged during transit;
• Is defective upon delivery;
• Does not match the confirmed order;
• Was delivered in incorrect quantity.

Returned items must be in their original condition, with packaging, labels, and accompanying documents intact.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

• Customized or made-to-order products;
• Items damaged due to misuse, improper handling, or unauthorized modification;
• Products returned beyond the reporting period;
• Items sold as final sale, clearance, or non-returnable upon agreement.

Exchange Process

If an item qualifies for exchange, Acobs Global Trading Corporation may:

• Replace the item with the same product;
• Provide an equivalent product of equal value, subject to availability;
• Arrange for redelivery of missing or incorrect items.

How to Request a Return or Exchange

To initiate a request, please provide:

• Order or invoice number;
• Description of the issue;
• Clear photos of the item and packaging (if applicable);
• Your preferred resolution (return, replacement, or exchange).

Requests may be submitted through our email or contact channels listed below.

Inspection and Approval

Once a return request is received, our team will review the information provided. Additional details may be requested if necessary. Approved returns or exchanges will be processed after inspection and confirmation of eligibility.

Refunds

If a refund is approved, it will be issued through the original payment method whenever possible. Processing times may vary depending on the payment provider and banking channels involved.

Shipping and Handling

• If the return is due to a confirmed error on our part, reasonable return shipping costs may be covered by Acobs Global Trading Corporation.
• If the return is due to a customer-related reason not covered by this policy, return shipping costs may be the responsibility of the customer.